Shipping Policy

Colourfast Auto – Delivery and Returns Policy

At Colourfast Auto, we offer a convenient delivery service covering:

  • South Brisbane: from Jimboomba to Ipswich, West End to Cleveland
  • Gold Coast: all areas
  • North Brisbane: up to Caboolture

Delivery Charges:

  • Orders under $250 incur a $16.50 freight charge.
  • For deliveries outside these zones, please contact us for a custom quote.
  • Hazardous and Dangerous Goods: Items classified as toxic or highly flammable may incur a dangerous goods charge due to Australian shipping regulations. These items are clearly marked on our website.

Customer Satisfaction Guarantee
We take pride in our exceptional customer service. If you are not happy with your experience, we want to hear about it.

Returns Policy
We aim to deliver your order as quickly as possible. However, if you need to return an item, you may do so within 14 days of receiving your product, provided it meets the return conditions outlined below.

How to Initiate a Return:
Before returning any items, please contact us to discuss your return:

When contacting us, please provide the reason for your return:

  • A – Incorrect Size Ordered
  • B – Faulty Product (please include details)
  • C – Product Not as Ordered (please include details)
  • D – Dissatisfied with Product
  • E – Other (please specify)

Return Conditions:

  • Items must be in their original condition and packaging.
  • Products must be returned unused and in ‘as new’ condition.
  • Returns must be made within 14 days of purchase.

Refunds and Exchanges:

  • Refunds will be processed to the original credit card or PayPal account used for purchase.
  • Alternatively, store credits or exchanges can be arranged.

Return Address:
Please send your return items to one of the following locations:

Colourfast Auto
31 Elliott Court, Hillcrest QLD 4118

OR

2/29 Old Pacific Highway, Yatala QLD 4207